
FAQs
Welcome to Chichileta Baby Co.! Here are answers to some of the most common questions we receive. If you need further assistance, feel free to contact us at ...................
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What materials are your baby clothes made from?
All of our products are made from 100% pure cotton, ensuring they are soft, breathable, and gentle on your baby’s sensitive skin.
How do I care for Chichileta Baby Co. products?
We recommend washing our products in cold water with a gentle detergent and tumble drying on low. Avoid using bleach or harsh chemicals to maintain the fabric's quality.Please also check the washing instructions inside the product.
What sizes do you offer?
Our baby clothing comes in sizes from newborn to 24 months. Please refer to our size guide on each product page for specific measurements.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. You can click the link in the email to monitor your shipment’s progress.
Do you ship internationally?
Currently, we only ship within the United States, but we plan to expand internationally soon. Stay tuned for updates!
How long will it take to receive my order?
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
Processing times are 1-3 business days before shipping.
What is your return policy?
We accept returns within 14 days of delivery for unused, unwashed items in original packaging. For more details, please see our Shipping&Return Policies.
Can I exchange an item?
We do not offer direct exchanges. If you need a different size or color, please initiate a return and place a new order for the desired item.
My item arrived damaged. What should I do?
We’re sorry for the inconvenience! Please contact us at .............. with your order number and photos of the damaged item. We’ll assist you promptly.
How can I contact customer service?
You can reach us anytime at ................Our team will respond within 1-2 business days.
Still have questions? Don’t hesitate to get in touch—we’re here to help!